Frequently Asked Questions

What are peptides?

Peptides are short chains of amino acids commonly used in scientific and laboratory research.

What quality testing do you provide?

At LiveWell Peptides, all products are independently tested by certified third-party laboratories. Testing typically includes identity confirmation and purity analysis using advanced analytical methods such as HPLC and Mass Spectrometry (MS). Each product is supported by a Certificate of Analysis (COA) to ensure transparency and quality.

How do I read your Certificates of Analysis?

Each COA includes the peptide name, batch/lot number, testing methods, purity percentage, and analytical results. You can verify authenticity by matching the batch number on your vial with the corresponding COA listed on our website.

Do you test for endotoxin contamination?

Endotoxin testing is performed on select products where applicable. If endotoxin results are available, they will be clearly indicated on the product page or within the COA.

What purity level do I need?

All LiveWell Peptides research compounds are produced to a standard of 99%+ purity, verified by High-Performance Liquid Chromatography (HPLC) and confirmed by Mass Spectrometry (MS). A Certificate of Analysis (COA) documenting the purity of your specific batch is available on request. Higher-sensitivity or comparative research may call for stricter thresholds depending on your protocol.

How should I store unopened peptides?

Unopened peptides should be stored in a cool, dry environment, away from direct light and moisture. For long-term storage, we recommend keeping them refrigerated or frozen at -20°C to maintain stability.

Do you provide medical advice?

No. We do not provide any medical advice, diagnosis, or treatment recommendations.

Why do products say “Not for human consumption”?

All products from LiveWell Peptides are intended strictly for research purposes only. They are not approved for human or veterinary use and must not be consumed, injected, or administered to humans or animals.

When is my order processed?

Orders are processed only after successful payment confirmation.

Do you accept returns?

Due to the sensitive nature of research compounds, all sales are final. If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery so we can assist.

Where are LiveWell peptides manufactured and tested?

LiveWell Peptides manufactures every compound in-house at our cGMP-certified facility in Dallas, Texas — we are the manufacturer, not a reseller. Purity and identity are verified by our in-house lab (HPLC and mass spectrometry) and confirmed by a network of 100+ independent third-party testing partners nationwide. Orders ship through our national cold-chain fulfillment network, and our proprietary Nexus EMS platform provides full chain-of-custody transparency from production to delivery. Learn more about our facilities and network →

How long do reconstituted peptides last?

Once reconstituted, peptides should be stored in a refrigerator and typically used within 7–14 days. For longer storage, aliquoting and freezing is recommended. Stability may vary depending on the compound and solvent used.

Where do you ship?

LiveWell Peptides ships across the United States and internationally to qualified research customers. Domestic orders are dispatched from our Dallas, Texas facility, and temperature-sensitive products ship same-day with thermo-packaging and ice packs to protect stability in transit. International research buyers are responsible for ensuring their order complies with all import laws and customs requirements in their own country; for international and bulk shipments we coordinate cold-chain handling with our logistics partners.

How long does shipping take?

  • Processing time: 1–2 business days

  • Delivery time: 3–5 business days

What sizes are available?

Product sizes vary by peptide. Available vial sizes and quantities are clearly listed on each individual product page.

Are research peptides legal to purchase?

Yes, research peptides sold by LiveWell Peptides are legal to purchase for laboratory and research use only. Buyers are responsible for ensuring compliance with all applicable local, state, and federal regulations.

How can I contact you?

You can reach us via:

What if my order doesn’t arrive?

If your order does not arrive within the expected delivery timeframe, please reach out to our support team with your order number. We will work with the shipping carrier to resolve the issue as quickly as possible.

When can I get a refund?

Refunds are only issued if:

  • You receive a damaged product

  • You receive the wrong item

What payment methods do you accept?

We accept:

  • Credit / Debit Cards (Visa, Mastercard, American Express, Discover)

  • Bank Payments (ACH)

  • Cash App

    All payments are processed through secure and encrypted payment gateways.

Have more questions?

Contact the LiveWell Peptides team for information regarding specific peptides, testing, or orders. We’re here to help.

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